Design sprints for visitor experience advocacy: 5 lessons from the British Museum

Dana Mitroff Silvers (via Design Thinking for Museums)


A design sprint is a multi-step team process for answering critical business questions through researching, prototyping, and testing ideas with customers or—in the case of a museum—visitors. Design sprints combine tools and methods from design thinking, business strategy, and product innovation, and have been popularized and codified by Google Ventures with the Sprint book.
This post examines how the British Museum is experimenting with design sprints in the Product Development Group.

The post identified five key lessons that apply to any team running a design sprint:
1) Choose your problem carefully
2) Start small and be willing to feel your way through it
3) Use the sprint as an opportunity to evangelize
4) Make your sprint work visible
5) Build on your failed prototypes

Keywords: Design Thinking, museum







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